Shipping & returns
Here’s how shipping, pickup and returns work. If anything goes wrong, call us. We’ll fix it.
Order by noon Tuesday to Friday and it leaves the same day.
Pick up at 118 Main Street. We’ll email when it’s ready.
Unused items can come back, even without a receipt.
Standard, 2 to 4 days: $8, free over $75
Express, 1 to 2 days: $18
Pickup on Main Street: free
We ship to all 50 states. Every order is packed in recycled paper, never plastic peanuts.
You have 30 days to return or exchange anything unused. Gifts can be exchanged by the person who received them, no receipt needed. Opened food and lit candles can’t be returned.
To start a return, email hello@juniperandribbon.com with your order number. We’ll send a prepaid label.
If something arrives damaged, send a photo within seven days and we’ll send a replacement. You don’t need to send the broken piece back.
Sample policy. Replace these terms with your own before launch.